Customer care
Tailored service and support
ACJ (Airbus Corporate Jets) customers will invariably be close to Airbus’ global support network. So wherever in the world they choose to fly their aircraft, they will be supported around the world, around the clock.
This network includes dedicated spares and training centres in the Americas, Asia-Pacific, Europe and the Middle East, as well as field service teams based around the world. It ensures fast access to advice, parts and training that airlines enjoy, complemented by dedicated services for corporate jet customers and operators.
ACJ's tailored services for business jet customers include dedicated customer support directors, an ACJ Customer Care Centre (C4You) manned by a highly experienced team and customized maintenance programmes. Our passionate team is dedicated to deliver the best personalised service. ACJ is always experimenting with new ways of doing business and innovating to increase excellence in customer care.
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Service Centre Network
ACJ Service Centre Network (SCN) aims to support Airbus corporate jets’ customers and operators worldwide with experienced companies approved and controlled by Airbus. Their capabilities include heavy maintenance, cabin-refurbishing and cabin and system upgrades.
Easystart
Easystart helps buyers to understand how an Airbus corporate jet can perform on their key missions, how it can be an attractively affordable upgrade and how services – such as training, support and upgrades – are available to ensure a smooth entry into service.
Our support
ACJ customers benefit from the very same worldwide network of technical advice, training and spare parts that Airbus provides to airlines. ACJ experts provide tailored solutions including dedicated Customer Support Directors and an ACJ exclusive call centre.
Our partners
ACJ (Airbus Corporate Jets) provides corporate jets’ customers a bespoke service through strong relationships with corporate jet experts: from operating, designing and outfitting your aircraft to the maintenance, our network delivers the highest standards of reliability, efficiency and comfort.
The ACJ Advisory Board
Continuously improving together your flying experience
The ACJ Advisory Board represents the entire ACJ operators & owners community. The Board works hand in hand with the ACJ management team to continuously improve ACJ products and services.
The ACJ Advisory Board was created in 2012 with the objective to:
- Better understand and answer operators and owners’ specific needs
- Listen to the customers voice, as the first step of ACJ Customer Care
- Consult and communicate with the entire ACJ community
- Associate ACJ operators and owners with key decisions, developments and prioritizations
- Deliver results for the entire ACJ community
Top Managers of organizations operating Airbus corporate jets compose the ACJ Advisory Board. They provide constructive and challenging feedback, advices and different perspectives to ACJ. By being associated with key actions and decisions, they have a direct positive impact on product and services.